OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
86 ratings and 64 comments received in the last 90 days.
05 October 2026
As per my other survey notes,
04 October 2026
I was completely satisfied
03 October 2026
Smoothe transaction
30 September 2026
Fantastic friendly service. Nothing was too much trouble and was made to feel valued. Oliver was brilliant.
22 September 2026
Fantastic service from start to finish!
21 September 2026
Kacey was amazing, the gaps are more in the BMW processes around that: 1. voluntary termination process could be a lot more integrated. 2. no second key feels like penny pinching and limited phone support for digital keys.
15 September 2026
Ollie was a pleasure to work with while going though the whole process. All questions were answered. Also helpful info given at all meetings.
15 September 2026
Every time I popped in to the dealership I was greeted with a smile and my questions were answered fully and Ollie could not of helped me more
11 September 2026
Kept up to take throughout process & delivered earlier than expected
06 October 2026
They never had time to wash car the day and was told to come back in the week
05 October 2026
Good customer service, very friendly staff and kept me informed of timings etc.
05 October 2026
Very efficient and professional service from all staff
05 October 2026
Helpful staff
03 October 2026
Sunroof problem resolved and Katie in service was really helpful in booking car back in at a time to suit.
01 October 2026
Very satisfied with the service from start to finish.
01 October 2026
Brilliant customer service from Katie and Sophia
29 September 2026
Stafford were very aminable, I tried to book into Stoke but they advised I couldn't wait with the car and work due to Health and Safety.
27 September 2026
Very friendly and knowledgeable. Every question I asked was answered. Everything regarding my car's service and process of the day was explained. Quicker service than expected and smooth, consistent customer service throughout. ??
21 September 2026
Lookers at Stafford is excellent. Staff are polite , professional & the communication throughout the time that your vehicle is in the garage is fantastic. Highly recommend & this excellent customer service makes me only want to purchase a Mini or BMW
FIND Lookers Stafford MINI.
Address
- Radford Bank, Lichfield Road, Stafford, ST17 4PQ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 15:00
Phone
- 01785 216 061
Stafford as well as surrounding areas including Cannock, Rugeley, Uttoxeter and Penkridge
Address
- Radford Bank, Lichfield Road, Stafford, ST17 4PQ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01785 216 061
Stafford as well as surrounding areas including Cannock, Rugeley, Uttoxeter and Penkridge
06 October 2026
Polite, efficient service.