103 ratings and 73 comments received in the last 90 days.

26 September 2023

Joseph Pepper provided excellent advice ,service and support in everyway. A great asset to the Company.

26 September 2023

Great service mini looked fabulous when revealed to us in showroom

24 September 2023

Great customer service in showroom Telephone calls cut off if they are busy - arrange for a call back if no-one available would be a better idea

22 September 2023

All good. Delay on delivery because of a QC issue on our car. This was Minis fault rather than Lookers.

19 September 2023

From ordering to delivery Lookers kept me informed of the expected delivery date

06 September 2023

Helpful staff, never felt any pressure and at the end came out with a deal everyone was happy with.

03 September 2023

Kept up to date throughout the process.

23 August 2023

Despite a problem with the delivery company, I received prompt updates about what was happening with my new car and collection of my Mercedes. The car was driven down to me the next day and I was delighted to meet James in person.

17 August 2023

Sales Executive Joseph Pepper was Professional and knowledgable at all times

10 August 2023

Five stars. Simplicity.

09 October 2023

The team at Lookers Stafford are accommodating and knowledgeable, always happy to help with a can do attitude, i was kept well informed by the team at every corner, faultless !!

08 October 2023

Very courteous, kept informed and ready on time

07 October 2023

Quite expensive I thought, given it's an EV so less to service. Brake fluid change is VERY EXPENSIVE given the disposal fee and the other fee. For fluid that costs less than £10 with half hour labour, £126!!!! The wash and hoover was very poor!

04 October 2023

Engineer available to diagnose and repair our car at short notice. Courtesy car offered when initial repair was not successful so we could continue our long journey to Liverpool, and get our daughter to university.

03 October 2023

Happy with work completed but communication was poor and car took much longer than expected.

01 October 2023

Suspect that the senrvice desk employees might be happier in a job that dosent involve customer contact ??????

01 October 2023

Excellent staff, prompt and courteous service.

01 October 2023

Good customer service from start to finish.

30 September 2023

Great communication

29 September 2023

The service was a success