OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
90 ratings and 70 comments received in the last 90 days.
21 October 2026
Excellent service. Very informative. Friendly, pleasant and professional. Brilliant handover of car when it arrived. All explained and did not feel any time restraints. Follow-up call to see if any concerns or further help needed.
20 October 2026
Car was great. Dealership was very accommodating, even the dog in.
13 October 2026
Ollie was very helpful and patient
08 October 2026
The salesman had double booked me with another customer so I had to sit around whilst he looked after her. Not only that, he hadn't charged the vehicle prior to my arrival, so I waited around for at least an additional hour waiting for it to charge!
06 October 2026
Polite, efficient service.
05 October 2026
As per my other survey notes,
04 October 2026
I was completely satisfied
03 October 2026
Smoothe transaction
30 September 2026
Fantastic friendly service. Nothing was too much trouble and was made to feel valued. Oliver was brilliant.
28 October 2026
Completed all work with 3 hours while I waited
27 October 2026
As always the staff at Lookers give their best. Friendly and efficient.
26 October 2026
No issues
26 October 2026
Friendly Timely updates sent Video showing any wear that may require action
26 October 2026
Friendly staff, seating area with coffee available whilst you wait
26 October 2026
They have moved my seat forward and I can't get it to go back (on its runners) so until I can get back them I'm stuck in this driving position.
26 October 2026
My concerns were addressed and time taken to assist. I was made to feel very welcome. Excellent service from all involved during my visit.
26 October 2026
The staff at Lookers are really helpful and friendly and we look forward to having them look after us and our car. They are professional and well informed about the work being done and keep us appraised of any problems. Excellent service.
25 October 2026
Service Reception Andrea superb as always
25 October 2026
As far as I knowservice has been carried out, I had a lift back to the dealership, met my own car going for test drive, with something hanging looose underneath I waited until it was back in parking bay, still loose so when I was called to pay I
FIND Lookers Stafford MINI.
Address
- Radford Bank, Lichfield Road, Stafford, ST17 4PQ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 15:00
Phone
- 01785 216 061
Stafford as well as surrounding areas including Cannock, Rugeley, Uttoxeter and Penkridge
Address
- Radford Bank, Lichfield Road, Stafford, ST17 4PQ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01785 216 061
Stafford as well as surrounding areas including Cannock, Rugeley, Uttoxeter and Penkridge
25 October 2026
Oliver explained everything thoroughly and went through every option with us. Oliver kept us updated at all times when the car would be available. I have no complaints about the service from start to finish 10/10