About Your Local MINI Retailer

Automatic
Manual
Petrol

Automatic
Manual
Petrol

Automatic
Manual
Petrol
Electric

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Petrol

Automatic
Petrol

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Manual
Petrol

Automatic
Electric

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Petrol

Automatic
Electric

OUR CUSTOMER REVIEWS

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

104 ratings and 71 comments received in the last 90 days.

09 April 2024

I collect my car but all was ready on the day, again very polite staff

06 April 2024

Beth Kelly was very supportive and took time to explain all the car features to me. The Stafford garage also helped to locate a car that met my requirements. Only reason not to give 5/5 is preference to sign paperwork in person than electronically.

04 April 2024

Process was smooth.

04 April 2024

Very efficient delivery and handover with support

04 April 2024

The staff have gone above and beyond in their customer support

03 April 2024

Abagail at Stafford was very impressive with her information and understanding of the car and our needs.

31 March 2024

Again professional and easy going

19 March 2024

All the staff were excellent. My wife has alsyheimers and while Jo the salesman was talking to me the other staff looked after my wife.

14 March 2024

just a great service all round

13 March 2024

Abigail Jones was professional, knowledgeable and helpful through the whole process. She kept us informed all the way.

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13 March 2024

No pressure

11 March 2024

Good service

11 March 2024

Great experience

11 March 2024

Lauren my sales advisor made the whole process quick, simple and hassle free.

08 March 2024

Because overall, I was satisfied with my experience at the MINI Centre during the purchase and delivery of your new car.

07 March 2024

Friendly & welcoming staff

07 March 2024

I couldn't fault the experience really. Lauren was an absolute star. She showed me everything I needed to know, especially as I had never driven an auto before.

06 March 2024

The customer service from my first enquiry to picking up my Mini has been A*. I was kept up to date with my order in terms of delivery dates throughout the process by Abigail Jones who was my Sales Executive and the handover was perfect!

29 February 2024

Very informative experienced staff who were friendly and happy to help with any questions. Nothing was too much trouble.

26 February 2024

Great communication throughout the whole process of ordering a car.

23 February 2024

When I met Abigail Jones. I had a list of questions/queries that were important to me in making my decision. She answered all of these and, without being pushy, helped me through the process.

23 February 2024

Always helpful and I never feel under pressure to make my decisions.

23 February 2024

Lauren Hunt was absolutely excellent. She was very professional and efficient. She found me the exact car I wanted. She kept us in contact with the delivery of the vehicle. She was so enthusiastic about the product and was informative at handover

22 February 2024

Abi clearly loves Mini and knew her product. She made the purchase of my first mini special

22 January 2024

Great deal and Joe was excellent

20 January 2024

We were made to feel like it was all about us, there was not one thing we could fault or want to change

17 January 2024

The staff were fantastic, attentive, helpful, felt valued

17 January 2024

The dealership did all they could to make the purchase of my car easy

09 April 2024

Efficient service

03 April 2024

felt valued and respected.

03 April 2024

Excellent service

03 April 2024

I was treated very well and the mini was given careful, and skillful attention.Its

03 April 2024

Video showing the complimentary check was poor quality; the issues found were not mentioned when we collected the car or an indicative price to fix offered. The air con was not refreshed and no offer to do this at another time and honour price (£29).

01 April 2024

First class service

01 April 2024

Friendly service

31 March 2024

Kept informed

28 March 2024

Andrea,Ash & Kacey are always super friendly & helpful.When I took my car for its MOT I had run out of diesel due to running a last minute errand and they put diesel into my car without charging me. They also washed and valeted the car. Outstanding!

27 March 2024

Good professionals service Was booked in at wrong garage but fitted me in and did job in hand

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26 March 2024

It was easy to book in, I was kept informed of progress and collecting my mini was simple and quick.

25 March 2024

Great service and clear info shared.

25 March 2024

All very good

25 March 2024

Helpful and friendly.

19 March 2024

Job done to time frame, kept us fully informed, lovely staff

15 March 2024

Once the car has been booked in, you are kept informed about when the work has been done. You are sent a link and can read the report and sometimes see images of problems etc. The staff explain everything and give you options of having the work done.

14 March 2024

Staff polite, friendly and efficient

13 March 2024

Informed every step of the way

11 March 2024

The service team could not do anything more as the always go the extra mile , 5 stars

11 March 2024

Problems with the call centre when trying to arrange the service and MOT. I was promised a call back but didn't get one. I therefore had to phone again to see if my car has been booked in.

09 March 2024

I needed your service department following the theft of both of my car keys from my home. They didn't take my car. The situation was handled professionally with a personal focus.

05 March 2024

Car went in for a recall,never got offered a loan car so had to make my own way to and from the dealership.Also sat most of the day before it was worked on before I then got told it needed more parts and it would be another day before it was ready

04 March 2024

The whole experience from booking the car in through to collection of the vehicle was first class

03 March 2024

Very good service car fault found & repaired as soon they could. Car returned nice & clean.

01 March 2024

Outstanding service from the first phone call to collecting back my mini

28 February 2024

Satisfied with the service but unsatisfied that my car was not cleaned outside or inside. Also I booked a hire car was not told on the phone when booking that there would be a charge for this until I turned up at the dealership

28 February 2024

Only main dealer to not try and rip me off, plus the Scottish gent (well he sounded like he had a Scottish accent!) was lovely, very polite, professional and friendly. My local Syntner dealer I've abandoned because of the aforementioned!

26 February 2024

My only exception is The team fitted 2 new tyres and they did not clean the wheels afterwards

24 February 2024

Very happy with the service, just felt unseen when entering building and knowing where to go.

23 February 2024

Very pleased

23 February 2024

Never had any problems.!!!

23 February 2024

Because I'm completely satisfied

23 February 2024

Kacey and Steve were exemplary in every detail from the moment I made the enquiry

23 February 2024

Competent service throughout

28 January 2024

MOT and service carried out on time.

28 January 2024

Couldn't fault the assistance of Kacey who made the process very straightforward.

28 January 2024

I asked a question and could not get answer

27 January 2024

Attended to have car serviced. Staff friendly. Kept me informed when ready to collect

23 January 2024

I was kept informed of the progress of my car and they were very helpful.

22 January 2024

Professional, timely, and very helpful

21 January 2024

Had to return to sort issues. Would have been 5 if right first time.

17 January 2024

Everything was on time, and straight to the point, I was offered a taxi to pick me up from home when the car was ready for collection

17 January 2024

As above

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