OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
65 ratings and 54 comments received in the last 90 days.
27 May 2026
Very satisfied, staff were very helpful and friendly.
26 May 2026
Dominic was friendly, helpful and patient, guided me through the sales process and my purchase options without any pressure.
16 May 2026
Efficient and friendly salespeople
08 May 2026
Dominic was polite, friendly and helpful. He was knowledgeable and supported me in the purchase and collection of my vehicle and everything ran smoothly.
04 May 2026
Very good service. Helpful, informative and friendly. Answered all queries very quickly.
03 May 2026
Dominic was very helpful, friendly and approachable
09 April 2026
Both Oliver Terry (current salesman) and Beatrice (Original sales lady) did an excellent job in selling the Mini to a person who has driven Mercedes for the past 15 years.
01 April 2026
First class service from start to finish. Always kept fully informed. Ollie was brilliant.
01 April 2026
Dominic Pennicott was very helpful. Took the time to explain how things worked
08 June 2026
Personal service is excellent. The staff (Katie) are knowledgeable and friendly. I have confidence in the workshop staff to do a good job and look keep my mini safe despite it being 10 years old. The service costs are reasonable for a main dealer.
07 June 2026
Friendly and very helpful
04 June 2026
Dan was extremely helpful and knowledgeable about the brand
03 June 2026
Very friendly staff who kept me updated on my vehicle repair.
31 May 2026
Andrea on the desk is super.
31 May 2026
I was offered a car wash as part of the deal but it didn't happen.
30 May 2026
We had a problem with our brakes and because of Andrea all was successfully resolved. She was very friendly, polite, professional, listened to everything we had to say and kept us updated all the way through the process.
30 May 2026
Andrea was lovely and very helpful
21 May 2026
Excellent customer service from Katie.
20 May 2026
Service very efficient and front of house service team very pleasant and well mannered
FIND Lookers Stafford MINI.
Address
- Radford Bank, Lichfield Road, Stafford, ST17 4PQ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 15:00
Phone
- 01785 216 061
Stafford as well as surrounding areas including Cannock, Rugeley, Uttoxeter and Penkridge
Address
- Radford Bank, Lichfield Road, Stafford, ST17 4PQ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01785 216 061
Stafford as well as surrounding areas including Cannock, Rugeley, Uttoxeter and Penkridge
07 June 2026
Overall good customer service, there were a few blips where paperwork had to be redone