OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
88 ratings and 69 comments received in the last 90 days.
07 September 2026
I was supported with the purchase by the very lovely Kacey, nothing was a silly question or too much trouble for her.
27 August 2026
I recently purchased my BMW MINI from Lookers and I have been extremely pleased with the whole experience, from the initial purchase through to delivery. Kacey the salesperson who looked after me was excellent.
21 August 2026
Kacey was fabulous. Lovely to deal with and found me my dream mini!
06 August 2026
Initially I was pleased with my car and the service I received since then I have ring to speak to Will left a metro get back to me 24 hrs later still no call back ! Aldo you had my old mini and have not paid of the finance and they have take a paymet
03 August 2026
the sales person ollie was very help full when explaining things to me about my new motability mini
02 August 2026
Kacey was an amazing saleswoman and the gentleman who talked me through the car was brilliant too.
26 July 2026
The overall experience was efficient, quick, knowledge and completed with ease.
26 July 2026
Customer service 2nd to none
24 July 2026
lovely people selling amazing cars. thank you very kindly
12 September 2026
Always friendly and helpful. Great service
12 September 2026
Welcoming, cheerful and professional
08 September 2026
Katie as always was welcoming and kept me fully informed throughout the process. The video I received was detailed and fully explained what was good but also what needed attention and when. Great customer service. Thank you.
30 August 2026
The MOT was fine, seemed a bit long winded, when I left the garage, had only gone a few hundred yards, had to stop, put hand brake on, when I took it off all hell broke loose, wouldn't hardly move and the noises were horrendous Managed to get a mech
30 August 2026
Katie in reception was extremely helpful and easy to talk to, she kept I touch on progress.
26 August 2026
Always a pleasure dealing with Lookers
26 August 2026
Always get excellent service from Andrea, and this was no exception. Despite being vert short staffed and busy, she got my car serviced and back to me early so i could meet another appoint.
24 August 2026
MOT only. Booked in for 8 am Car was ready and cleaned by 9.30am. Very pleased with the speed.
23 August 2026
Showroom, and service reception was spotlessly clean and airy
20 August 2026
I booked it three times and asked for a reminder the day before. and the reminder never happened. Also I've never previously been charged for a courtesy car, given the cost of the service this should be included
FIND Lookers Stafford MINI.
Address
- Radford Bank, Lichfield Road, Stafford, ST17 4PQ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 15:00
Phone
- 01785 216 061
Stafford as well as surrounding areas including Cannock, Rugeley, Uttoxeter and Penkridge
Address
- Radford Bank, Lichfield Road, Stafford, ST17 4PQ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01785 216 061
Stafford as well as surrounding areas including Cannock, Rugeley, Uttoxeter and Penkridge
11 September 2026
Kept up to take throughout process & delivered earlier than expected