OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
90 ratings and 67 comments received in the last 90 days.
04 June 2025
Excellent customer care from Sales Executive Tom at Mini Lookers Stafford.
20 May 2025
All round good experience, great sales team, went over and above for me. Oliver and Charmaine are top drawer staff.
03 May 2025
Quick turn around. In the car within a week
23 March 2025
Great to deal with. Ollie was fab.
11 June 2025
booked a waiting appointment for a recall , car was checked in a timelymanner and i was not kept waiting any longer than necessary
11 June 2025
Good service and communication from the staff
11 June 2025
Helpful and friendly staff as always
10 June 2025
See above
09 June 2025
On explanation of the problem I had staff were very understanding. They explained what the problem was when I picked the vehicle up.
09 June 2025
Kasey was really helpful and helped to get a really knowledgeable product genius, Cal, to help me with a few controls i wasn't sure about
02 June 2025
Katie was Fantastic and really tried to help fix the issues faced however, I am disappointed that my car wasn't booked in for the MOT and not washed.
31 May 2025
As mentioned above, Katie explained the whole process of using Mini Roadside Assistance and arranged the repair of my car. She kept me informed of the progress of the work. I had very little to do! Brilliant Katie, thankyou again.
29 May 2025
The staff are always so helpful at MINI, they are so knowledgeable and helpful with any query I have. My visits to MINI are always so pleasant and effortless.
28 May 2025
Although, the service of my vehicle couldn't be carried out due to a specific part needing to be ordered, I were highly satisfied with my service experience...
10 June 2025
Tom (at Lookers, Stafford) was extremely helpful, and no question was unanswered. He provided the relevant support and explained everything in detail when required. Nothing was too much trouble.