OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
82 ratings and 58 comments received in the last 90 days.
05 September 2025
Great attention from Ollie Terry, but disappointed with the lack of visibility from the Manager during handover of the new car. I found that to be unprofessional and lacking customer service.
04 September 2025
Everything went smoothly
28 August 2025
Beatrice was very thorough, very professional and extremely friendly. She was also very patient, answering all of my questions efficiently. She made it an all-round pleasant experience. I am always made to feel welcome whenever I visit Lookers.
23 August 2025
It was a great experience
16 August 2025
Beatrice was knowledgeable about the technical specifications and modifations, both during the configuration, purchase and handover of the car.
12 August 2025
I young gentleman called Oliver Terry, he really helped me from start to finish
04 August 2025
Very satisfied, they kept in touch with updates throughout the whole process
25 July 2025
Fantastic
23 July 2025
clean staff friendly
04 September 2025
Absolutely fantastic customer service, any questions I had were answered immediately and staff are very helpful.
03 September 2025
Good service
02 September 2025
Very good service
02 September 2025
The service department team member really looked after me and my car.
31 August 2025
Excellent
31 August 2025
Excellent service
30 August 2025
Great service
28 August 2025
Excellent
28 August 2025
Car washed and ready to pick up sooner than expected
21 August 2025
Every went as it should and the car was nice and clean when I got it back
07 September 2025
From start to finish, the experience was amazing. Oliver Terry and Dan at Stafford were very knowledgeable, did everything they could to get our new car sorted and were always available for any questions