OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
95 ratings and 59 comments received in the last 90 days.
30 September 2025
They made sure I was informed every step of the way and it all worked out a lot quicker than I expected.
29 September 2025
Could not fault the service from start to finish
07 September 2025
From start to finish, the experience was amazing. Oliver Terry and Dan at Stafford were very knowledgeable, did everything they could to get our new car sorted and were always available for any questions
05 September 2025
Great attention from Ollie Terry, but disappointed with the lack of visibility from the Manager during handover of the new car. I found that to be unprofessional and lacking customer service.
04 September 2025
Everything went smoothly
28 August 2025
Beatrice was very thorough, very professional and extremely friendly. She was also very patient, answering all of my questions efficiently. She made it an all-round pleasant experience. I am always made to feel welcome whenever I visit Lookers.
23 August 2025
It was a great experience
16 August 2025
Beatrice was knowledgeable about the technical specifications and modifations, both during the configuration, purchase and handover of the car.
12 August 2025
I young gentleman called Oliver Terry, he really helped me from start to finish
07 October 2025
My car was in for the day it was even washed just fabulous. The waiting area with the tv and coffee is great to pass time
05 October 2025
Letting me no the cost and the chance to get other thing fixed if required,
05 October 2025
Very satisfied other than that twice now we were told the car was valley red but absolutely had not been touched
02 October 2025
Very efficient.
02 October 2025
Can't fault a thing these guys do.
02 October 2025
Service team very efficient from booking in to collection.
01 October 2025
Gives me confidence to return again
30 September 2025
Katie on the service desk was outstanding she an asset to your company
30 September 2025
Very satified
29 September 2025
Waited for MOT
02 October 2025
We were very well looked after by Beatrice, she took us through the process very efficiently and professionally