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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
133 ratings and 97 comments received in the last 90 days.
12 March 2025
Good atmosphere in the show room staff helpful and pleasant everything went smoothly Sales person Tom kept me in the loop at all times.
24 February 2025
Answer as above and I got a good deal
09 February 2025
The staff were brilliant and helped out with all that I wanted to know with how to use the car.
22 April 2025
As i got regular updates and friendly staff as always
20 April 2025
Super friendly and helpful staff
19 April 2025
Made it easy for me
19 April 2025
Staff kept me informed of progress and did their best to keep costs down.
18 April 2025
Went for appointment and wrong part was ordered. Also free health check just seemed like another way to get the customer to part with their money. On the plus side the waiting area for customers is vey nice and complimentary car wash a lovely touch.
18 April 2025
All work was completed as per our request and the vehicle delivered back on time and in lovely clean condition.
15 April 2025
Same as above
15 April 2025
I am very happy how helpful everyone was to me
12 April 2025
Excellent Service
10 April 2025
Friendly and proffesional staff.
09 April 2025
Very well looked after by Katie - exceeded my expectations, particularly after my experoence with the sales team
09 April 2025
The nice lady on reception gave me a cup of coffee while I waited. However the PA system was quite loud, at the same time as a man playing games on his mobile phone with speaker full on (not the garage falt) but still annoying. Kept waiting.
08 April 2025
When I parked the car., an employee wearing a Lookers uniform said good morning to me. The friendliness continued throughout my time on the premises. Katie dealt with me and she was excellent. Keeping me informed on progress throughout. 10/10
06 April 2025
Kacey kept me updated with the progress of my car, which was so reassuring.
06 April 2025
Gone over and beyond
03 April 2025
Appointment rearranged as car tyre was in at Lookers and tyre pressure registering critical needing attention screw embedded in tyre. Not repairable.
02 April 2025
Work was done well but took a bit longer than I expected. The staff were always helpful.
30 March 2025
No reason to do any other
29 March 2025
Everything went smoothly, costs were as quoted and i got the car back earlier than expected
26 March 2025
Good communication throughout booking and collection.
25 March 2025
Well looked after
24 March 2025
Good feedback and video showing what had been done .
24 March 2025
The staff are in my experience, friendly, professional, knowledgeable and attentive. The waiting area is excellent. A special mention for Katie in the service area and Maria in reception.
23 March 2025
The puncture in my tyre ( which was new from Lookers last August) was repaired speedily.
22 March 2025
I was treated with courtesy and respect by Katie and on this occasion I was very pleased to have been addressed by my name.
20 March 2025
Polite staff and good facilities
19 March 2025
The car was ready in good time. The video i was sent was reassuring. The member of staff i dealt with was friendly and welcoming.
18 March 2025
Very straightforward, kept informed no problems.
18 March 2025
Never fail to satisfy ??
18 March 2025
Although there was a slight issue during my mot (system failure)I was booked back in swiftly and everyone was extremely helpful
17 March 2025
Efficient service and catered to my last minute request of needing my car back sooner than originally thought.
17 March 2025
Because we feel you need to know
16 March 2025
Good customer service, polite, helpful.
16 March 2025
Warm welcome and everything explained clearly and politely
16 March 2025
The lady was able to understand that i was in a rush, as monday- friday is inconvenient for me, she was super efficient and helpful, even connected my mini app for me that I've not been able to sort myself. Then i could get back to work no hassles.
15 March 2025
I was looked after by Andrea and she was so amazing. This lady went out of her way to help me and that was so appreciated as my husband was so very poorly and i needed my car back pretty quick. Because of this lady i will definitely use Lookers.
13 March 2025
Lookers gave us a very professional service , kept us fully informed as to what was going on
13 March 2025
Excellent service
13 March 2025
Great help with a breakdown
12 March 2025
Poor communication
10 March 2025
All good
10 March 2025
Car ready on time
09 March 2025
Very friendly and helpful staff, Katie was extremely helpful and explained the work that needed carrying out in detail.
09 March 2025
Great service, great staff.
08 March 2025
Lovely shiny car after health check
07 March 2025
I was kept informed during the inspection and my car was clean and ready for collection when I arrived at the allotted time.
07 March 2025
Feel in safe hands
07 March 2025
See above
06 March 2025
Excellent experience all round. Katie was really helpful and communicated really well throughout the process. Car was lovely and clean and some gifts to go home with for the recall inconvenience. Super!
05 March 2025
Very friendly staff
04 March 2025
Kept in the loop
03 March 2025
I was asked if I'd like my car valeted, I said yes but it wasn't valeted. I know my car was quite clean but it would of been nice to get into a cleaner and fresher car.
01 March 2025
Friendly, fast service with excellent communications throughout the day
01 March 2025
Good customer care
01 March 2025
From the moment I phoned to collection everyone was polite and informative. I was kept up to date on the progress during the day.
27 February 2025
Morthan happy with service given
26 February 2025
I believe Kacey looked after myself and assured me of any questions I had. Very comforting if I was unsure of anything
24 February 2025
No issues, staff very friendly
24 February 2025
Couldn't have been better service
23 February 2025
Came in for a gearbox service, was done quickly and staff were so polite. CitNow video was detailed and everything explained well.
23 February 2025
Customer service was very good
23 February 2025
The team at Lookers in Stafford are the best! They always look after me so well and I am sorry that after this mini I won't be a customer any more
22 February 2025
It was really good to receive a video of how the work was going
22 February 2025
Prompt service and car ready to collect at requested time.
22 February 2025
Excellent service, polite and professional
22 February 2025
Well looked after
21 February 2025
Quick efficient and good value
21 February 2025
Work was completed on time.
21 February 2025
Excellent service from the team
18 February 2025
Really satisfied with my experience
18 February 2025
No issues prompt upodates and good comms
17 February 2025
Attentive and friendly staff.
17 February 2025
Great service provided
14 February 2025
10 out of 10
12 February 2025
Whenever I have a problem with my car the whole team get it sorted swiftly, with a special mention for Ash Highland.
11 February 2025
Assisted in getting car booked in, made a note that tyre pressure warning had come on and could it be looked at whilst in the garage and it was.
11 February 2025
Staff were very friendly and helpful
11 February 2025
Proactive and informative
11 February 2025
No courtesy car was available so wife had to use buses
10 February 2025
The booking process and check-in was simple to do and efficient. I was kept informed throughout the process and was able to collect the car at my convenience.
10 February 2025
Outstanding professionalism
10 February 2025
Car was updated, given a check over and washed and cleaned very quickly. Couldn't have asked for more from the lookers team.
10 February 2025
Excellent, service, courtesy car, price (due to voucher discount) was exceptional and the whole experience was 1st class.
09 February 2025
Full service plus brake fluid change. Also complimentary health check are second to none.
06 February 2025
Very informative staff
05 February 2025
Really satisfying
04 February 2025
When I booked there was a mistake with booking it into Stoke, this was resolved effectively and quickly.
04 February 2025
Brilliant service from Katie & Kacey, kept my updated on my car, resolved an issue after the first visit I made and couldn't have been more helpful for me.
04 February 2025
A lot of care taken by the staff. I particularly like the videos showing the work done.
03 February 2025
Knowledgeable staff and service. Kacey at the Stafford Branch was amazing!!
02 February 2025
High cost of a simple brake fluid change.
02 February 2025
Did exactly what was asked in a timely fashion
02 February 2025
The dealership was really busy. A kind gentleman called Colin parked my car as I was a bit overawed at how busy it was. He also took me home and collected me when the car was ready.
23 March 2025
Great to deal with. Ollie was fab.