OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
91 ratings and 66 comments received in the last 90 days.
20 May 2025
All round good experience, great sales team, went over and above for me. Oliver and Charmaine are top drawer staff.
03 May 2025
Quick turn around. In the car within a week
23 March 2025
Great to deal with. Ollie was fab.
02 June 2025
Katie was Fantastic and really tried to help fix the issues faced however, I am disappointed that my car wasn't booked in for the MOT and not washed.
31 May 2025
As mentioned above, Katie explained the whole process of using Mini Roadside Assistance and arranged the repair of my car. She kept me informed of the progress of the work. I had very little to do! Brilliant Katie, thankyou again.
29 May 2025
The staff are always so helpful at MINI, they are so knowledgeable and helpful with any query I have. My visits to MINI are always so pleasant and effortless.
28 May 2025
Although, the service of my vehicle couldn't be carried out due to a specific part needing to be ordered, I were highly satisfied with my service experience...
26 May 2025
The staff were great.
21 May 2025
Very helpful and polite.
19 May 2025
Kept me updated throughout as I waited on site.
19 May 2025
Work completed as stated. Car cleaned and all done very quickly
14 May 2025
It's the first time I've used Lookers Stafford but I was really impressed, right from the initial booking to picking the car up afterwards, the staff were very friendly, welcoming and professional, in particular Katie on the service desk.
14 May 2025
It was quick, simple and friendly.
04 June 2025
Excellent customer care from Sales Executive Tom at Mini Lookers Stafford.